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Frequently Asked Questions

What are the most important VPN features?
A no-logs policy, a kill switch, DNS leak protection, and a modern VPN protocol like WireGuard are the core features for any VPN. If you care about your privacy, they're a non-negotiable. Mysterium VPN offers all of them!
What are residential IPs in a VPN?
A residential VPN is a VPN service that routes your encrypted internet traffic through an IP address assigned to a real physical home rather than a VPN datacenter. This makes your internet connection blend in with other regular users.
Why is a VPN kill switch important?
A kill switch is a security feature that automatically blocks all internet traffic if your VPN connection drops unexpectedly. Without it, your device would fall back to your real IP for the duration of the interruption, potentially exposing your identity or location. The kill switch eliminates that exposure window entirely.
What is DNS leak protection?
DNS leak protection is a VPN security feature that forces your domain name system (DNS) requests through the same encrypted, secure tunnel as your regular internet traffic. Without it, your device might bypass the VPN and send requests directly to your ISP or a third party. This creates a "leak" where your ISP can track exactly which websites you are visiting, compromising your location and browsing privacy.
Why does a no-logs VPN matter?
A no-logs policy (or zero-logs policy) is a privacy commitment made by most VPNs. This promises that the VPN service doesn't record, store, or share your sensitive, identifiable user data.
What is the WireGuard VPN protocol?
WireGuard is a modern, open-source VPN protocol designed to be faster, simpler, and leaner than older standards like IPsec and OpenVPN.
Why do VPN country and city choices matter?
More location options give you better control over your connection. The exit location of your VPN connection determines how your internet traffic appears to external servers. Country-level selection is enough for most users, but city-level options matter when regional content rules, latency optimization, or specific local access requirements are involved.
Can I use Mysterium VPN on multiple devices?

Yes. Mysterium VPN subscription plans support up to 10 simultaneous device connections within one account. This covers devices like Windows, macOS, Android, iOS, and major browsers like Chrome, Brave, Opera, and Opera GX through browser extensions, so you can protect your device ecosystem under one account without purchasing additional subscriptions.

What is the difference between a VPN app and a browser extension?
A VPN app routes all traffic from your device through the encrypted tunnel, covering every application, browser, and background process on the device that has the VPN app installed. A VPN browser extension applies the VPN protection only to traffic within that browser, leaving everything else on the device unprotected.
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